Friday, March 11, 2005

Cutting Edge Technology

I have never been an "early adapter" when it comes to technology. My philosophy is to wait until other people spend the big bucks to figure out what's the best, and then wait for the price to drop. Now that we've moved and our expenses are through the roof, coupled with my lack of employment, we decided to take a technological plunge into internet phone service. It's one of those new technologies that actually save you a lot of money right off the bat.

We've had a few quality issues, but there are many plusses, like the price and the unlimited calling to U.S. and Canada. However, and this is a BIG however, it's a pain in the rear to get started. Sure, it's easy enough. But it takes SO DARN LONG!!! Once the equipment arrived in the mail, we could make outgoing calls immediately. And the only big glitch so far was when we had a cable problem, which of course knocked out our internet, which of course knocked out our phone. But the biggest issue is INCOMING calls. We still don't receive them. The website says 3-5 business days. Our first call to the service center had them telling us it would take 5-7 business days. The next call they said 7-10 business days, promising incoming call service by today. Today's call had them telling me 10-15 business days before I nearly bit the woman's heads off. Now they tell me maybe by midnight, since the techs work until midnight. I know she was just blowing smoke.

So I apologize to those people who have been trying to call us. But we're test subjects for new cutting edge technology. And we're getting what we paid for. Please, keep trying...


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